Customer service was dire! Fractured my shoulder skiing and the performance to claim was a joke. If your dog, cat or rabbit already has a … (the company can manage reviews from trust pilot however I have posted this to various websited), Stay away from this company ,They are useless ,I traveled to Thailand on the 2nd of march ,Returning the 28th,So all the cov19 stuff struck so my airlines Finair and then etihad abandoned me, So i had to return on a repatriation via Germany at a cost of 1.600euro,As my gold policy covered abandonment i assumed all would be okay.Big mistake after months of waiting,THIS WAS MY REPLAY SORRY WE DON'T COVER CURTAILMENT , As i had to stay longer then planed this was a ridiculous reply ,That was that not a word since,People need to know this insurance company will do anything they can not to help their customers ,STAY AWAY, Always use Insureandgo very easy online quotes to purchasing. | Read 8,001-8,020 Reviews out of 23,331 Made a covid related claim back in early March 2020. I want my money back. Assessed as zero payout.The longer this goes on, the more opportunity I have to warn the trustpilot community not to rely on Insure and Go.DO NOT BUY TRAVEL INSURANCE FROM THIS COMPANY. 24-hour assistance while you’re abroad. Insure and Go's response to the CV-19 problems for those of us with Annual Travel policies has been a simple 'You are not insured if you catch CV-19'. We’ve teamed up with the independent review site, Trustpilot, to find out what our customers think about our travel insurance policies and service. But to refuse to take a company position on this is ridiculous. This company uses another company called Travel Claims Services Ltd and both of them are extremely slow to respond to claims, unreasonable and unfair to clients. I understand a lot of people have made claims but it took them 7 months to reply to my claim and then tried deducting me £200 saying I'd already been refunded. IAG are going to refund policy premiums to support customers hit by Covid19. Thanks. ... Insurance2Go received 4.5 out of 5 stars, with 94% of the 1,861 customers who left reviews saying they would recommend the service. Came back to Insure and Go. Sourced from Trustpilot . InsureandGo review: Plan options. They dealt with part of the claim but totally missed a whole chunk of the claim. I am sorry to hear about the outcome of your claim, Claire. Well I just have it open here now!! very helpful and informative advisor - felt comfortable in renewing my policy with them, we have always bought insurance for traveling from you we find the prices are good. Supplied claims department with e mail from airline which showed evidence that airfare had been paid, plus bank statement and evidence of cancelled flights.Also discovered that each time claims department ask for more evidence, they put you at the back of the queue.Now expecting claims department to ask for my inside leg measurement! Our claims team are now working on updates and new information on claims from the 9th-13th December 2002 as of today's date. It also has a plan geared for cruises. However, that’s not the reason prompting me to write a review. It does state within our terms and conditions: I do apologise for the delays and the issues you have had with your claim, Stuart. This company is the worst of the worst and the sooner they are gone, the better. ?All I can say - DON'T waste your money because we lost ours. This was another delaying tactic. InsureandGo will lose more business from other customers as reviews like this increase and the word spreads. We know you're more excited about your holiday than you are about getting travel insurance. On Feefo, InsureandGo is rated Excellent. You say you rely on the FCDO advice and not Tiers .... but if you referred to the FCDO advice at the time ... it referred to Tiers. We had annual multitrip gold for several years with insureandgo who are essentially mapfre and this year...first time ever having to contact them thank God... had a very unsatisfactory experience with them. | Read 161-180 Reviews out of 655. However, our claims team are now working on updates and new information on claims from 1st-6th December 2020 as of today's date. Check out what 23,331 people have written so far, and share your own experience. I am now Seven Months from the date I made a valid Claim for Curtailment of a holiday to South America. Avoid them! Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Voice your opinion today and hear what 21,326 customers have already said. Paid my travel insurance in full before COVID19. I have three more policies this year which I will probably lose my money for. You've already flagged this eddie hall 8 reviews. Useful. How does Which? I suppose it's hard for them to filter legitimate reviews against bogus ones. Avoid at all cost. Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. Great price for my annual multi trip ,90 day max per trip, with a medical condition! InsureandGo is yet to start collecting reviews. Only the latest review will count in the company's TrustScore. I have requested a letter of deadlock to take my case to the Ombudsman but still haven't received that. | Read 641-660 Reviews out of 23,357 Georgie from their marketing department responded stating that I&G are currently processing submissions made between 13th and 15th October...thereby suggesting that earlier submission have been dealt with. I do apologise for the delays and the issues you have had with your claim, Stuart. Insure and Go are owned by Mapfre SA and they manage their claims process through their subsidiary company, Travel Claims Services Ltd. Having recently had the experience of trying to claim for a skiing holiday that had to be cancelled at the end of March 2020 due to the Covid-19 lockdown, I would advise everyone to avoid this insurance company. I would really not recommend this insurer. Super fast online service at the most incredible rates in Ireland. Won't be insuring with them again. | Read 621-640 Reviews out of 23,327 Do you agree with InsureandGo UK’s 4-star rating? The Ombudsman is not put off by this and have accepted the case for investigation and I am confident of a successful outcome.Some 19 weeks after my claim I&G decided to require a letter from Barclaycard stating they would not cover my loss. Review by Steve 4 months ago. 3 en parlent. It was then impossible to contact them in March when covid broke out. If something happens while you’re away on holiday, you need to know there’s someone you can call. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About InsureandGo USA Reviews … | insureandgo.com | Read 141-160 Reviews out of 21,326 I received a grand total of $60 refund following payment of excess. Well did you read my lengthy email?? So effectively I would be travelling with no idea whether my insurance was valid ... even for something as simple as a lost luggage claim. 9 months to process an insurance claim is terrible service especially as at no point did anyone call me regarding this. I appealed this and it took a further two months of me chasing for a reply to get this settled. Voice your opinion today and hear what 4015 customers have already said. Voice your opinion today and hear what 655 customers have already said. So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. Everything was canceled in May ( flights, borders were closed)Applied for refund from insureandgo, got NOTHING back. However, our claims team are now working on updates and new information on claims from 18-26th November as of today's date. So I am still as much in the dark as before. For medical emergencies … All documentation was provided at the time, but claims department keep asking for a receipt from Jet2 airlines. Rubbish when you make a claim after buying their product for years to find this out about them, Avoid - an insurance company that can’t/won’t tell you if you’re insured. Insurance2Go will only insure gadgets that are less that 6 months old. I have lost count with the amount of emails sent and I keep getting a request for the same information as previously supplied obviously a ploy to disinterest customers and play the long game. Invite me then. Very disappointed, after being years with them. 23,357 people have already reviewed InsureandGo UK. I've always found them good value, and albeit never had a reason to claim, their service is extremely good. Straight forward, fairly easy to complete and clear. Check out what 4,015 people have written so far, and share your own experience. Have used this company many times. Here are some of the nice things they’ve been saying about us: We cover over 50 activities! Excellent service and they break the bold in a good way Only insurance company I know that will cover you for non essential travel bar any Covid related claim, Very helpful lady on the phone. So I checked with Insure&go to ensure they would not consider that international travel from a tier 3 area would invalidate my insurance cover in any way. Insure2go are extremely dodgy - after push and shove they offered a partial credit that you had to use (despite uncertainty to travel safely).It look nearly 6 months to finally get my refund. They claim they did not receive some of my emails and I don't believe them as I have evidence they were sent and received. Do you agree with InsureandGo UK’s 4-star rating? I wonder who is writing a good review for this bad, slow, unprofessional, ineffective staff??? You say you’re now dealing with claims from November.... mine is from March ... and still waiting. | Read 1,821-1,840 Reviews out of 4,015. I'm really starting wonder about the authenticity of review sites. She didn't care. it was very easy to apply for the insurance no hassle. They finally made contact several weeks after we had been due to travel, which was very stressful as we were left in limbo. | Read 921-940 Reviews out of 23,235 In regards to the documents requested, it may be the case that the information that the claims handlers require has not yet been provided on the documentation you have sent. Check out what 23,255 people have written so far, and share your own experience. They would not refund or extend our policies despite us having only renewed mid November. Insure and Go Services - The Very Worst Insure and Go Services. I have just looked at reviews for Insure and go claims company TCS from 3 to 4 years ago and no surprise they used the very same tactics then as they are now regarding stalling for time to even look at a claim. Let's see what happens if and when I need to make a claim. The amount of my Claim is around £5,000. They were very happy to take my money but not to pay claims. A free inside look at company reviews and salaries posted anonymously by employees. Very competitive pricing. I do hope that you are able to rearrange this soon, Angela. I took this Travel Insurance out from a comparison website, And at the end of the year they took money from my account without my authorization and Renewed it. However, all of our reviews are posted by our customers. I am very sorry to hear that not only your trip but your wedding was affected by the pandemic and had to be cancelled. But 10 months and waiting for a very simple claim to be resolved.... come on guys that’s just not reasonable. Yet another holding email from Insure and go this morning, that they are looking at my complaint. Do you agree with InsureandGo UK’s 4-star rating? So I'm really at a loose end to understand why anyone would actually be taking out insurance with insure n go with all these negative reviews of failed legitimate claims. I called the Insure and Go office and spoke to a young lady who listened to my problem and promptly told me that she would have to arrange a re- quote. Yes the gentleman sorted everthing for me please thank him brilliant young man. Unfair and unprofessional. Nor could she call back or pass on a message for someone to contact me.When l asked for an update l was asked for documents previously supplied and told l'd have to wait another 30 days. Still waiting for a full resolution on that. However anyone leaving a positive review of an insurance company, I would assume would have looked at reviews of the said company before taking out an insurance policy. Do you agree with InsureandGo UK's TrustScore? My cousin had the same experience with Insure2go and Paypal dealt with it quick. It was an exclusion on our policy. Can't get through to customer service, online helpdesk can't help. I have provided information more than once. Reply. Do you agree with Insureandgo's TrustScore? rate InsureandGo's customer service? I do apologise for the delays with your claim, CH. Unfortunately, the pandemic led to a greater amount of claim submissions compared to normal, which caused our assessment timescales to be extended. and get full access to these results and all our reviews. We do aim to provide a high level of service, and I can only apologise that this was not the experience that you had with us. Modern day conmen. While it lacks some of the features commonly found with the best travel insurance agencies, it is one of the cheapest we evaluated. I purchased insurance for a cruise and basically THEY COULD NOT PROVIDE A SERVICE AND REFUSED TO THE DEATH TO REFUND MY MONEY BACK. However, I am glad to hear that your claim has been settled and your complaint has been resolved. Insure and Go refuse as you can only cancel within 14 days. Needless to say I never had any follow up to my email. As ever, this is just not true!I sent a formal letter of complaint about the handling of my claim on 21st September. Do you agree with InsureandGo UK’s 4-star rating? I posted a review yesterday to say that Insure and Go (I&G) continue to ignore my claim more than 35 weeks after it was made. I chased them again on the 24.08.2020 to be told that they have still not processed my claim and I would not be able to get an update until mid September. Avoid at all costs. This Covid 19 pandemic is not ordinary. Do you agree with InsureandGo UK’s 4-star rating? Every part of the process has been protracted. InsureandGo travel insurance covers the basics for reimbursement should you have to cancel your trip or have a medical emergency during your travels. Unfortunately, the pandemic has led to a greater volume claims compared to normal, which caused assessment timescales to be extended. Phone: 08448882787 Location: Maitland House, Warrior Square, Southend-on-Sea United Kingdom | Read 9,321-9,340 Reviews out of 23,255 My trip was curtailed due to Covid, I incurred hundreds of pounds of travel expenses to get home and have been waiting for them to process my claim for 3 months. Do you agree with InsureandGo UK’s 4-star rating? That's what matters. Still waiting for my claim to be paid.Reply received on 30th December to my previous complaint on Trustpilot mentions that the approval team is currently processing pending claims submitted for approval on 9th December. etc.I do not recommend this insurance company. Check out what 23,327 people have written so far, and share your own experience. Look out for new customer scores coming in mid-2021. Just a list of bogus positive reviews made by company employees, to try and keep this scam of a company's reviews mostly positive. Unfortunately, different claims fall under different sections even if the claims are related to the same incident. I now require another 6 month extension to that hold. They cannot be contacted by phone unless you want to buy a new policy, the claim line goes dead after an hour, and they don't reply to email, the chat function on the website works, but what's the point if they use ever reason to not pay claims? Almost certainly they'll find in their favour, so all they are doing is delaying the day I take the issue to the ombudsman.In summary, 650 pound fully justifiable and fully documented claim. It took over 6 months to get small part of our honeymoon money. InsureandGo are losers as they will now lose future business from us.3. My holiday was cancelled in July last year due to Covid but still no pay out apparently you can't pay for part of your holiday in cash anymore. There are 8 customers that ford insure, rating them as bad. Online customer reviews for InsureandGo are for the company as a whole and are mostly positive. Insure and Go company are not helpful or friendly. Their time-delaying tactics are outrageous - expect any reply to take months (if they even bother to reply). | Read 41-60 Reviews out of 22,943. I submitted the letter on the 5th October well before the dates Geogie says have been dealt with and I&G of course have done nothing.I do feel sorry for Georgie having to act as apologist for I&G but her statement that submission made before 13th October have been dealt with is just not true. Ive now been waiting over a 100 days and no end in sight. Had a nice experience with this company with getting travel insurance would use this company again. Still awaiting my claim with this lot through Travel claims services. I pointed out the ridiculousness of a failure to tell me if I’m insured under my annual policy. I wish I had done this (oh and claim it is an 'act of good will' - laughable). 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